Travis Jones
Summary of Qualifications
Dedicated and results-oriented professional with a proven track record of delivering expert guidance and support to clients, enhancing their utilization of technical services. Proficient in analyzing customer needs, devising strategic solutions, and implementing customized approaches. Eager to apply my skills to drive client achievements and foster the expansion of a forward-thinking organization.
Experience
Technical Product Advisor | Equifax Inc.
Technical Product Consultant
Technical Product Analyst
January 2024 - Present
December 2020 - January 2024
October 2019 - December 2020
- Utilize HTML, CSS and XSLT to develop comprehensive onboarding documentation tailored to client specifications.
- Collaborate with multiple levels of diverse client personnel to promote understanding and strategic planning.
- Maintain specialized configurations for both internal and external clients
- Serve as a subject matter expert for the company's onboarding application, ensuring seamless integration and user adoption.
- Mentor Junior-level and adjacent analysts to ensure comprehension and drive customer satisfaction.
- Facilitate communication between clients and internal development teams, translating client requirements and feedback into actionable insights that ensure 100% alignment on project scope.
- Identify and implement continuous process improvement opportunities to drive scalability.
- Document casework and resolution process within Salesforce CRM.
- Leverage the Jira platform for project management, applying agile methodologies in collaboration with the software development team.
Education/Certifications
McCluer Senior High School | High School Diploma
LaunchCode | LC101 Programming Course
Amazon Web Services | Cloud Practitioner (CLF-C01)
Google Cloud Certified | Associate Cloud Engineer
May 2015
May 2022 - November 2022
May 2023
December 2024
Skills
- HTML
- CSS
- Javascript
- Python
- Terraform
- Git
- Salesforce
- Jira
- Google Cloud Platform
- Amazon Web Services